Manufacturer survey scores where your team can actually use them.

Marine manufacturer CSI tracking that your team can use. Import your manufacturer's CSI results and see them by model, salesperson and score band, tied to the customer and boat they came from.

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BoaterOS manufacturer CSI: initial and follow-up survey counts, service concern and defect flags with dealer, service and NPS scores — CSI responses with score bands and filters

/ What it does

Survey results out of the spreadsheet

Marine manufacturer CSI tracking starts with loading the manufacturer's exports. CSI results arrive as manufacturer exports. BoaterOS loads them, matches each response to a hull by HIN, and lets managers filter by year, score band, model and salesperson, or open a single survey with every rating, reported issue and comment.

KPI cards for responses, initial, follow-up, service concern, defects and unmatched HIN
Filters by survey year, dealer score band, model and salesperson, plus text search
Table with boat, dealer and service scores and a 0-10 NPS with promoter and detractor colors
Response detail with rating groups, reported defects and customer comments
Data Quality tab flagging HINs that do not match a boat, model disagreements and owner disagreements
Card counts always equal the rows they reveal

/ How it works

How it works

01
Import the manufacturer export

An operator loads the workbook. It updates records rather than duplicating them.
02
Match to your boats

Each response is matched by HIN. The Data Quality tab lists the ones that are not.
03
Review and filter

Managers slice by model or salesperson and open low scores first.
04
See it on the customer

A CSI panel on the customer file shows their survey next to their deals and service.