Read every voicemail as text, with the audio saved beside it.
Voicemail transcription for boat dealers, with the audio kept. Each voicemail is saved with its audio and a text transcript, matched to the lead or customer by phone number, and shown in the conversation.
Every voicemail lands on the record, where the team already works.
Voicemail transcription for boat dealers starts with pulling voicemails in about every half hour. Voicemails from RingCentral are pulled in about every half hour, stored with audio, transcribed and linked to the person by phone number. They appear next to the calls and texts on that record, and voicemails to tracked numbers can create a lead if the caller is unknown.
- Audio and transcript stored on the record
- Matched to a lead, customer or staff member by phone
- Shown in the merged conversation and in history
- Voicemails to tracked numbers can create a lead; see call tracking
- Collected about every half hour
- Fax is logged on the same timeline
From a voicemail to a reply
- 01
A caller leaves a voicemail
It rings to your RingCentral line.
- 02
BoaterOS picks it up
About every half hour, new voicemails come in with audio and transcript.
- 03
It lands on the record
The rep sees the text and can play the audio.
- 04
The rep replies
Text or call back from the same thread.
of voicemails transcribed automatically onto the customer record.
Limits
Not every voicemail gets a transcript
Most do, but a share arrives without one.
It is not instant
Voicemails are collected on a schedule, so they can trail the call by up to about half an hour.
RingCentral is required
Voicemail capture reads from your RingCentral lines. Other phone systems are not supported.
Accuracy follows the audio
A noisy marina call transcribes like a noisy marina call. Play the audio when the detail matters.
What dealers ask about this
About 90% of voicemails are transcribed automatically.
In the inbox thread and in communication history.
Yes. The audio is stored and plays on the record next to the transcript.